Terms of Service
Plain terms for booking and working with us: what you get, how payment and credit work, and what happens if plans change.
Last updated: 23 October 2026
Who we are
These terms are an agreement between you and Eye Candy Studio Private Limited (GSTIN 24AAJCE4416A1Z7), operating as “The Transformers” (“we”, “us”). They apply when you use thetransformers.co, book a call or a Walk-In, or pay us through the website or a payment link.
Our services are for businesses. By booking, you confirm you are booking for a business and are allowed to act for it.
Our services
- Discovery Call: a free introductory call.
- Walk-In (Remote): ₹4,999 including GST. We study how your business runs, remotely, and give you a written diagnosis, a prioritised plan and a quotation for your rebuild.
- Walk-In (On-site): ₹24,999 including GST. Everything in the Remote Walk-In plus a working day on-site with your team.
- Enterprise diagnostics: scoped and priced by proposal after a free briefing.
- Rebuild engagements: scoped after the Walk-In and agreed in a separate written engagement agreement, which governs that work.
Booking and payment
Prices are in Indian rupees and include GST. Paid services are paid in full when you book, through our payment provider Razorpay. We email a GST tax invoice after payment, and you can download it from your client portal.
You pick your session time in your client portal from the times we have open. We confirm the time, or propose another one if it no longer works for us.
Your Walk-In must take place within 60 days of payment. After the Walk-In, we deliver your written diagnosis, plan and quotation within 5 working days.
Credit toward the next step
- Each paid step counts toward the next: if you upgrade from the Remote to the On-site Walk-In, you pay only the difference.
- The Walk-In fee is credited toward your rebuild if the rebuild starts within 30 days of your Walk-In. After 30 days the credit no longer applies.
Cancellation, rescheduling and refunds
Walk-In and diagnostic fees are not refundable. You can reschedule free of charge before your session, as often as you need, as long as the session takes place within 60 days of payment.
If you miss your session, you can rebook once, free, within 30 days. A second missed session counts as delivered.
If we cannot deliver a session you paid for, or you are charged twice by mistake, we refund you in full within 5 to 7 working days. Our Cancellation & Refund policy has the full details.
What we need from you
- Accurate details when you book, and a phone number and email we can reach you on.
- Reasonable access to the people and information we need to study your business, and for an On-site Walk-In, access to your premises at the agreed time.
Your report and our methods
The diagnosis, plan and quotation we prepare for you are yours to use within your business. Our methods, frameworks, templates and tools remain ours. Anything we build during a rebuild is governed by your engagement agreement.
Confidentiality
We keep what we learn about your business confidential and use it only to serve you. We never name you as a client or share your figures without your written permission.
Our liability
We give our honest professional view, but business results depend on many factors outside our control, so we do not guarantee specific outcomes. To the extent the law allows, our total liability for any service is limited to the fee you paid for it.
Messages from us
We send service messages about your booking, payments, sessions and portal by email, SMS and WhatsApp. We send marketing messages only if you opt in, and you can stop them at any time. Replying STOP on WhatsApp stops our messages there.
Our website chat and WhatsApp are answered first by our AI assistant, which says so. A person from our team takes over whenever you ask or when it is needed. Our Privacy Policy explains how these conversations are handled.
Law and disputes
These terms are governed by the laws of India. Courts in Vadodara, Gujarat have jurisdiction over any dispute. Please talk to us first; most things can be sorted out quickly.
Changes and contact
We may update these terms from time to time; the date above shows the latest version. Bookings follow the terms in force when you paid.
Questions or complaints: hi@thetransformers.co or +91 22 6971 0875. Grievance Officer: Jimit Shah (hi@thetransformers.co). Eye Candy Studio Private Limited, Floor 4, 30/B-405, Monalisa Commercial, Wing B, Sri Lakshmi Narayan Mandir Marg, Manjalpur, Vadodara, Gujarat 390011, India.