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Cancellation & Refund Policy

Fees are not refundable, but your session is never lost: reschedule free of charge within 60 days. If we can't deliver, or you're charged twice, you get your money back.

Last updated: 23 October 2026

Refunds

Walk-In and diagnostic fees are not refundable once paid. This covers the Remote Walk-In (₹4,999), the On-site Walk-In (₹24,999) and enterprise diagnostics.

When we refund in full

  • We cannot deliver a session you paid for: we cancel it and cannot offer you another time that works.
  • You are charged twice, or charged by mistake.
  • Refunds go back to your original payment method within 5 to 7 working days of us confirming them. Your bank may take a few more days to show it.

Rescheduling

  • You can reschedule free of charge before your session, as often as you need, as long as the session takes place within 60 days of payment.
  • Reschedule from your client portal, or reply to your confirmation email and we will move it for you.
  • If we need to move your session, we will tell you as early as we can and offer you new times.

If you miss your session

If you miss your session without rescheduling, you can rebook once, free, within 30 days. A second missed session counts as delivered.

Credit

Your Walk-In fee is credited toward your rebuild if the rebuild starts within 30 days of your Walk-In. If you upgrade from the Remote to the On-site Walk-In, what you already paid counts toward the upgrade.

Rebuild engagements

Payments for a rebuild follow the cancellation terms in your signed engagement agreement.

Questions

Write to hi@thetransformers.co or call +91 22 6971 0875. Grievance Officer: Jimit Shah (hi@thetransformers.co). Eye Candy Studio Private Limited, GSTIN 24AAJCE4416A1Z7.